myFintech AI Services
Explore our range of services designed to help your fintech thrive, by harnessing the power of AI!
Agentic Assistants
What We Offer
We build digital GDPR Compliant, FinTech assistants that help financial institutions educate customers, reduce inbound operational load, and surface the right information at the right moment — safely, clearly, and without replacing human judgment.
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Role
Britany is a digital banking operations assistant designed to support customers during their earliest questions — before a call, before escalation, and before friction begins.
She helps explain common financial options and everyday banking concepts in clear, plain language, giving customers a better understanding of what’s possible without accessing account-level data or providing financial advice.
By handling high-volume, exploratory questions, Britany reduces inbound call and chat load while preserving human bankers for complex, relationship-driven conversations.
Britany is built for regulated environments and operates within defined, non-advisory boundaries. Her role is not to replace human expertise, but to prepare customers for more productive, informed conversations when human support is needed.
What Britany supports:
First-pass customer education
Plain-language explanations of financial options
Call and chat deflection for operations teams
Consistent, trust-led digital experiences
Britany brings clarity, consistency, and calm to digital banking — helping both customers and teams start conversations on stronger footing
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Role
Lindsay supports fintech and digital banking teams during moments of uncertainty — when integrations degrade, signals conflict, and it’s unclear whether action is required or patience is the better choice.
As a FinTech Incident Analyst, Lindsay helps teams interpret what’s happening across integrations, payment rails, and platform dependencies. She focuses on understanding real impact: what customers are likely experiencing, whether issues are expected to self-heal, and what response paths are safe.
As a Communications Lead, Lindsay translates complex technical signals into clear, steady language teams can share internally — helping everyone stay aligned without panic, speculation, or unnecessary escalation.
Lindsay does not monitor systems or take automated action. She provides calm, experience-driven interpretation and communication so teams can make informed decisions with confidence.
Lindsay supports:
Incident analysis across fintech integrations and dependencies
Understanding downstream customer impact during degraded states
Clear, consistent internal communications during incidents
Shareable situation summaries for operations, support, and leadership
Lindsay exists to bring clarity and composure to moments that often create stress — so teams can respond thoughtfully, not reactively.
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Custom Agentic Assistants
Email us for a custom plan today!
Let’s Work TogetherIf you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.
My FinTech AI is a for-profit, commercial technology offering designed to help financial institutions, fintech platforms, and regulated service providers operate more reliably, transparently, and efficiently. Our AI-enabled assistants support day-to-day operational work by organizing information, drafting communications, and surfacing decision-support insights — all while keeping humans firmly in control.
Rather than replacing teams, My FinTech AI reduces operational friction, shortens response times, and helps teams focus on higher-value judgment, oversight, and customer care.
Designed for Regulated Environments
Unlike general-purpose AI tools, My FinTech AI is intentionally designed for regulated fintech and banking contexts. Each assistant operates within defined boundaries, uses approved sources, and avoids autonomous decision-making in areas that require human authorization or compliance review.
This makes My FinTech AI suitable for environments where accuracy, traceability, and risk awareness matter — including payments operations, digital banking support, incident communications, and internal operational workflows.
Operational Impact
My FinTech AI helps organizations:
Reduce manual operational workload
Improve consistency in communications and responses
Support incident and issue management without increasing headcount
Preserve institutional knowledge and operational context
Scale support functions more safely and predictably
These benefits are especially valuable for growing fintech teams balancing speed, compliance, and customer trust.
Commercial Offering & Engagement Model
My FinTech AI is offered as a commercial B2B service, with flexible engagement models that may include pilot programs, subscriptions, or customized enterprise deployments. Pricing and scope are based on use case, complexity, and operational needs.
Early deployments focus on practical, high-impact operational assistance rather than speculative or autonomous AI use.
Built to Augment Humans — Not Replace Them
At its core, My FinTech AI reflects a simple principle: AI should make people better at their jobs, not remove them from the loop. Every assistant is designed to support human teams with clarity, speed, and confidence — while respecting the realities of regulated financial services.
Clear Separation from Nonprofit Activities
My FinTech AI is a separate, for-profit business activity operated independently from BetterPlanet Co-op’s nonprofit programs. While both share values around responsible technology and positive impact, My FinTech AI exists as a taxable commercial offering intended to generate revenue through enterprise services. It uses the resources from BetterPlanetCoOp to run it’s backend and in kind, makes donations, like others that use the co op as a tech backend for their innovative work.
