The Problem
SMB banking teams handle a high volume of exploratory customer questions like “What can I do with my money today?” These conversations are important, but they often don’t require advice or account-level access — yet they consume contact center and relationship manager time.
Banks need a way to educate customers quickly, consistently, and safely before a human conversation begins.
A Solution
A friendly AI assistant designed as a first-pass digital banking experience.
It explains common financial options and current market context in plain language — without giving advice, collecting personal data, or replacing human bankers.
The Customer Journey
Customer calls the bank
Call routed to AI first-pass assistant
AI engages in friendly conversation
Options explained clearly
“What would you like to do next?” (handoff)